Who are we?

Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we bring our vision and products to life. 

Our Why:

One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.

Our How:

By utilizing the advantages of the internet coupled with 14 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.

Job Description 

Job Title:        Ecommerce Specialist 

Department:  Ecommerce 

Reporting to:  Business Development Manager

What you’ll be doing

The E-Commerce Specialist is responsible for managing and optimizing online sales channels to maximize revenue and customer satisfaction. This role focuses on enhancing the online shopping experience, driving traffic to e-commerce platforms, and ensuring efficient operations across the e-commerce supply chain.

Major Duties:

• Manage and update the e-commerce website, ensuring accurate and up-to-date product listings, descriptions, pricing, and visuals.
• Collaborate with web developers or designers to enhance website performance and user experience.
• Monitor site performance, troubleshoot technical issues, and ensure optimal site speed and functionality.
• Collaborate with marketing teams to create promotions, discounts, and seasonal campaigns.
• Coordinate with inventory and supply chain teams to ensure product availability and timely fulfillment.
• Monitor stock levels, update inventory records, and oversee restocking or discontinuation of products.
• Respond to customer inquiries or complaints promptly, maintaining high customer satisfaction.
• Work closely with cross-functional teams, including marketing, sales, operations, and IT, to align e-commerce strategies with overall business objectives.
• Coordinate with third-party vendors or platforms such as payment gateways, marketplaces, or fulfillment partners.
• Manage order processing, returns, and customer service issues related to e-commerce transactions.