- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Gharbia - Minya - Qena - Cairo - Giza - Beheira regionsProven experience as a Collection Specialist or similar roleKnowledge of billing procedures and collection techniques (e.g. skip tracing)Familiarity with laws related to debt collection (e.g. FDCPA)Comfortable working with targetsPatience and ability to manage stressExcellent communication skills (written and oral)Skilled in negotiationProblem-solving skillsHigh school diploma; Associate’s/Bachelor’s degree is a plus