• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components, and office applications.
• Provides telephone, in-person and online support to end-users.
• Must have knowledge/experience with Microsoft Active Directory Environment. • Experience with Desktop hardware, network switches, modems, and other network peripheral devices. • Excellent problem-solving and troubleshooting skills required. • (CCNA / A+) Certification is required.