- Deal directly with customer via phone or email.
- Identify the customer needs and respond promptly to their inquiries.
- Handle and resolve customer complaints.
- Build sustainable relationships of trust through open and interactive communication.
- Provide pricing and delivery information.
- Process orders and requests.
- Check charges for services requested.
- Monitor accounts to identify outstanding debts/overdue payments.
- Report to management to take actions to encourage timely debt payments.
- Create opportunities for upselling and cross-selling (where applicable).
- Recommend improvements in order to prevent future problems.
- Maintain accurate, up-to-date and useable information on relevant systems/reports.
Bachelor's degree.Fluent speaking and writing Arabic and English.French or Spanish is a huge plus.Excellent communication, presentation and problem-solving skills.Strong follow-up and organizational skills. Very good Microsoft Office skills. Preferably lives near Heliopolis.