Responsibilities

• Receive, review, and respond to technical and product-related inquiries from the clients. 

• Ensure inquiries are addressed promptly and accurately.

• Serve as the primary point of contact for communication with Chinese agent.

• Facilitate clear and effective exchanges of information regarding product specifications, pricing, and order requirements.

• Resolve issues or discrepancies during the order process.

• Track and manage the order lifecycle, from initial inquiry to final delivery.

• Verify the accuracy of orders and ensure compliance with client requirements.

• Monitor shipment timelines and confirm receipt of orders.

• Provide technical guidance and troubleshooting for clients or agents as needed.

• Collaborate with internal teams to address product-related technical concerns.

• Maintain detailed records of inquiries, communications, and orders.

• Prepare regular reports on the status of inquiries and orders for management review.

Qualifications:

• Bachelor’s degree in engineering or a related technical field.

• 2+ years of experience in technical support, customer service, or a related field.

• Experience working with international agents or suppliers is a plus.

• Strong problem-solving and organizational skills.

• Proficiency in communication tools and platforms.

• Familiarity with supply chain and order management processes is a plus.

• Ability to communicate effectively in English; knowledge.

• Strong interpersonal and communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Detail-oriented with a focus on accuracy and efficiency.

• Culturally sensitive and capable of working with international teams.

Employment Type: Full-time

Job Functions:  Technical Department