Job Description
Administrative Support:
- Prepare sales proposals, contracts, and quotations.
- Maintain accurate records of sales activities and customer interactions in CRM systems.
- Schedule meetings, appointments, and follow-ups for the sales team.
Order Management:
- Process and track customer orders, ensuring accuracy and timely delivery.
- Coordinate with logistics and supply chain teams to resolve order or delivery issues.
Customer Service:
- Handle customer inquiries and provide product or service information.
- Resolve customer complaints or escalate them to appropriate departments when necessary.
Sales Reporting:
- Generate sales reports and analyze sales data to support decision-making.
- Monitor sales targets and track progress for individual and team performance.
Communication and Coordination:
- Act as a liaison between the sales team and other departments such as marketing, finance, and operations.
- Communicate updates and feedback from clients to the sales team.
Document Management:
- Ensure all sales documents and contracts are filed and managed efficiently.
- Maintain confidentiality of sensitive information.
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (preferred).2+ years of experience in sales administration or a related role.Organizational Skills:Excellent multitasking and time management abilities.Attention to detail and accuracy in administrative tasks.Technical Skills:Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Experience with CRM software (e.g., Salesforce, HubSpot).Communication SkillsProblem-Solving SkillsTeam CollaborationAdditional Requirements:Familiarity with sales processes and terminology.Proactive and self-motivated with a strong sense of responsibility.Flexibility to adapt to changing priorities and tasks.