- Handle a high volume of inbound and outbound calls in a timely manner.
- Follow quality assurance verified "scripts" when dealing with various topics.
- Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
- Save the customers’ requests and solutions on the admin system.
- Open tickets with the escalated cases to the back-office team.
Bachelor's degree in any relevant fieldMinimum 6 months of Call Center experience.Good English LanguageVery good PC skills (Microsoft Office: Word, Excel & Power Point).Age: 23 to 27Ability to multi-task, priorities & manage time effectively.Strong phone and verbal communication skills.Customer focus and adaptability to different situations.Ability to work under pressure & meet deadlines.