We’re Hiring: Community Customer Accounts Specialist

Are you passionate about delivering exceptional service and managing customer accounts with precision? Join our team as a Community Customer Accounts Specialist at Wadi Degla Developments, a leading real estate company managing premier resorts and compounds.

Job Purpose

As a Community Customer Accounts Specialist, you will play a pivotal role in ensuring accurate billing and maintaining up-to-date client payment records. You’ll act as a liaison between the finance team, community managers, and our valued residents to manage invoices, payments, and collection activities.

Key Responsibilities

• Collaborate with the Finance Department to ensure accurate cost accounting and billing.
• Prepare and issue invoices for operations maintenance fees of resorts and compounds.
• Monitor and follow up on past-due invoices in coordination with the Accounts Receivable function.
• Verify billing data accuracy and correct any errors before sending invoices to customers.
• Conduct professional outbound collection calls while maintaining positive customer relationships.
• Provide timely follow-up on payment arrangements and meet customers to address billing inquiries.
• Resolve invoicing issues promptly and distribute invoices via email, mail, or coordination with the Customer Service team.
• Maintain and update customer files, including payment records and contact history.
• Analyze expenses and cost transactions to ensure accurate assignment to cost centers.
• Generate regular and on-demand reports for management review.

Job Requirements

Educational Background and Experience:

• Bachelor’s degree in Accounting or Business.
• Minimum of 3 years of relevant experience.

Knowledge and Functional Skills:

• Dedication to professional collections practices.
• Excellent customer service and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Proficient in analytical problem-solving.
• Advanced computer skills, particularly in spreadsheets and productivity software.
• Proficient in written and spoken English and Arabic.

Why Join Us?

At Wadi Degla Developments, you’ll be part of a dynamic team dedicated to excellence in managing communities. We value commitment, collaboration, and innovation, and we offer a supportive work environment where your contributions will make a meaningful impact.

Ready to make a difference? Apply now and be part of a team shaping the future of community management!