Acting as the first point of contact for end-users: responsible for receiving, documenting, and prioritizing requests and incidents.
Troubleshooting and Support: providing technical support to end-users, troubleshooting issues, and resolving incidents within established service level agreements (SLAs).
Ticket Management: Managing the ticket queue, ensuring that tickets are properly categorized, assigned, and tracked to resolution.
Communication and Customer Service: responsible for maintaining communication with end-users, providing updates on incident status and resolution, and ensuring a high level of customer satisfaction is maintained
Previous working experience as an IT Help Desk for (1-3) years.Bachelor's Degree in IT, Computer Science, or similar relevant field.Hands on experience with diagnosing and resolving basic technical issues.Excellent communication and customer oriented.IT Certified or Knowledge ( N+, A+, CCNA, MCSA ) is preferred.Networking essentials (Passive, Fiber , Cisco Switches ).Familiar with surveillance systems.ITSM Tools Knowledge (ticketing system), ServiceDesk plus experience will be a plus