- Manage inbound and outbound calls on time
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
- Assist in the formulation of targets for individuals and teams
- Keep management informed on issues and problems
minimum experience in a call center 1 YearExperience in customer service is essentialWorking knowledge of MS Officeknowledge of telephone equipment and relevant computer programsOutstanding communication and negotiation abilitiesAbility to work under pressureSound knowledge of customer service principles and practices.Bachelor degree