Key Account Manager Position (Non–Managerial Level)

For Delta Area (Menofia- Gharbia – Behaira)

The role of Key Account Manager and Responsibilities will include, but not limited to the following:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Developing and sustaining solid relationships with DMU (Decision Making Unit).
• Research key customer wants and needs. 
• Suggest solutions that answer clients’ needs and want.
• Research and source new potential clients.
• Ensure the ordered products are delivered in a timely manner.
• Resolve customers' complaints in an effective and respectful way.
• Acting as the main point of contact between key clients and internal teams.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Gather, report and communicate customers' feedback on service and product delivery.
• Measure, track and analyze key account metrics.
• Create reports for upper management.
• Compiling reports on account progress, goals, and forecasts.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
• Coordinating pre-sales and post-sales follow-up.
• Achieving and exceeding weekly and monthly KPIs.
• Key Accounts Analysis.
• Monitoring market trends and providing regular competitor feedback.

Technical & Personal Skills

• Proven work experience in market and achieving set targets.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• People-oriented, and ability to self-motivation.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• Excellent customer service and leadership skills.
• Excellent analytical and problem-solving.
• Excellent communication, interpersonal, and negotiation skills.
• Team player.
• Ability to add value, reduce costs and make business improvements.
• Strong technical knowledge and understanding of company products.