This role is focused on ensuring customer satisfaction, fostering client relationships, and driving upsell opportunities. The ideal candidate will have strong communication and sales skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment. This role requires a mix of customer relationship management, problem-solving, and proactive sales strategies to support our business goals.

• Serve as the main point of contact for customers, addressing inquiries and ensuring satisfaction.
• Build and maintain strong, long-lasting relationships with clients to enhance customer retention.
• Act as a liaison between customers and internal teams to resolve issues and improve the customer experience.
• Identify opportunities to upsell or cross-sell services and products to meet customer needs.
• Collaborate with the sales team to create tailored proposals and close deals with existing customers.
• Track and report sales metrics, including upsell conversion rates and revenue impact.
• Develop and execute customer success plans to improve client satisfaction and loyalty.
• Monitor customer usage patterns and feedback to identify opportunities for improvement.
• Conduct regular check-ins with clients to assess satisfaction and address potential concerns.
• Address and resolve customer complaints or service disruptions in a timely and effective manner.
• Proactively identify potential challenges and implement solutions to prevent customer dissatisfaction.
• Work closely with the operations, dispatch, and marketing teams to streamline service delivery and improve efficiency.
• Provide customer feedback to product and service teams to drive continuous improvement.