- Provides technical expertise, leadership, and project coordination services to support and maintain the continuity of the organization’s computer systems and networks.
- Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
- Researches, identifies and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.
- Works with consultants and team members on applying the ERP modules to the various business functions. Manages the tasks relevant to modifying modules to accommodate the business functions.
- Manages the data stored on the company server. Suggests processes to enhance the accessibility and administration of the data. Utilizes software and tools to verify the security and intactness of the data. Utilizes software to facilitate the analysis and administration of data. Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organization’s disaster recovery plan.
- Conducts tasks relevant to the administration of company domains.
- Conducts diagnostics to identify and/or prevent problems and errors. Collaborates with other staff to research and resolve problems. Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. Applies knowledge of computer software, hardware, and procedures to solve problems. Arranges service by software or hardware vendors to repair or replace defective products. Maintains documentation and logs of technical issues, troubleshooting activities, and resolutions.
- Manages the assignment of electronic assets to departments. Issues documentation to monitor equipment installations, configurations, and other user needs.
- Maintains the organization’s voice and data networks, troubleshooting and analyzing hardware, software, and peripheral issues.
- Trains staff and end users on proper function and use of equipment. Conducts sessions to introduce the features and application of the ERP modules to team members.
- Maintains knowledge of trends and developments in telecommunications and data networking, hardware, and technology. Recommends and implements policies and practices to enhance resource utilization.
Competent at verbal and written communication in English and Arabic,Competent at the application of Oddo Modules to Business Functions,Competent at the utilization of programming language to administer technical queries,Proficient at the utilization of Microsoft Office Suite.Excellent knowledge of computers, software, hardware, and domains.Proficient in the introduction of technical practices to employees.