- Handle inbound calls from customers “KSA”, ensuring clear and effective communication in English.
- Address customer inquiries, concerns, or requests with accuracy and professionalism.
- Provide detailed information about our products, services, and company policies.
- Assist customers in resolving issues by actively listening, identifying problems, and offering appropriate solutions.
- Utilize CRM systems to document customer interactions, maintaining thorough and accurate records.
- Process orders, returns, and exchanges efficiently and accurately, following established procedures.
- Escalate complex issues to the appropriate departments or supervisors for further assistance.
- Maintain a high level of professionalism, courtesy, and empathy when interacting with customers.
- Meet or exceed individual and team performance targets and metrics.
- Stay updated on product knowledge, company updates, and industry trends to provide accurate information to customers.
- Collaborate with team members to identify opportunities for process improvements and enhance customer satisfaction.
Very good verbal and written communication skills in English.A solid medical background & KSA accent are highly preferred.Strong customer service orientation and ability to handle “patient inquiries” with empathy and patience.Ability to multitask, navigate computer systems, and efficiently use relevant software and tools.Strong problem-solving skills and the ability to think quickly on your feet.Ability to thrive in a fast-paced, high-volume call center environment.Flexibility to work various shifts, including evenings, weekends, and holidays as required.Previous experience in a call center or customer service (Medical role) is preferred.Bachelor's degree or equivalent.