الوظائف / وظائف مهندسين / Technical Sales Engineer

Technical Sales Engineer

STC - مصر - القاهرة
الخبرة: ١ الى ٥ سنوات
الراتب: 7000 - 9000 EGP
توظيف: دوام كامل
النوع: ذكر
التعليم: Not Specified
  • Research and identify solutions in light current field 
  • knowlage in access control-parking system-fire alarm-intrusion system-cctv
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
قدم على موقع الوظيفة
تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com