- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Receive clients, record complete customer data, complete vehicle or pump data, and required maintenance work.
- Meet workshop customers.
- Regulate the entry of cars into the service center.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Cooperate with service technicians about parts ordering and ensuring parts are available when needed.
Bachelor's degree of Engineering (Mechanical or Electric). Experience in the automotive is a must.Good customer service, interpersonal, and communication skills.Good organizational, decision making, and problem-solving skills.The ability to communicate with mechanics, customers, and other departments.