- Providing support from start to finish to resolve customer inquiries or concerns
- Receiving customer complaints and trying to solve the problems and forwarding them to the concerned manager
- Ensure customers have the information and assistance they need and maintain the company’s positive reputation
- Research, identify, and resolve customer complaints using applicable software
- Follow up on clients’ inquiries through the phone
Bachelors degree is a mustExperience in customer service is essentialExcellent communication & negotiation skillsBasic English level Working knowledge of MS OfficeKnowledge of performance evaluation proceduresAbility to work under pressure