This is a full-time on-site role for a Quality Assurance specialist at Atheel Contact Center located in Qesm El Maadi. The Quality Auditor will conduct quality audits, analyze performance data, ensure compliance with quality standards, and implement quality control measures. The role will involve monitoring and assessing customer interactions, providing feedback and coaching to agents, and collaborating with team members to improve overall quality.
Proven work experience as a Quality Assurance Specialist or similar roleWorking knowledge of tools, methods and concepts of quality assuranceSolid knowledge of relevant regulatory standardsGood communication skills, both verbal and writtenExcellent data collection and analysis skillsStrong attention to detailExperience in the call center industryBachelor's degree in a relevant fieldFluent in English