Duties and Responsibilities:

1. Hardware Installation and Maintenance:
   • Install and configure computer hardware components such as RAM, hard drives (HD), and power supplies.
   • Perform hardware upgrades and replacements as needed to maintain system performance.
2. Software Installation and Maintenance:
   • Install, configure, and troubleshoot various software applications, including Windows operating systems, Microsoft Office Suite, Adobe PDF, and other essential software.
   • Ensure all software is updated and functioning properly.
3. Printing Solutions:
   • Provide support for printing solutions, with a preference for experience with Xerox printers.
   • Troubleshoot and resolve printing issues, ensuring minimal disruption to users.
4. Technical Problem Resolution:
   • Address and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
   • Follow up with users to confirm that issues have been resolved effectively.
5. Microsoft Outlook and Office 365 Support:
   • Provide comprehensive support for Microsoft Outlook and Office 365.
   • Assist users with setup, configuration, and troubleshooting of email accounts and Office 365 applications.
6. Active Directory Management:
   • Join users and computers to Active Directory.
   • Manage and troubleshoot roaming profiles to ensure seamless user experiences.
7. Network Troubleshooting:
   • Diagnose and resolve network issues, including connectivity problems and network errors.
   • Collaborate with network administrators to maintain network stability and performance.
8. Voice IP Phones Support:
   • Provide support for Voice over IP (VoIP) phone systems.
   • Troubleshoot and resolve VoIP-related issues to ensure reliable communication.