1. Respond to requests for technical assistance in person, via phone, chat, or email and in a timely manner.
2. Diagnose and resolve technical hardware and software issues.
3. Perform hardware repairs and install peripheral equipment.
4. Install software on user machines and POS devices.
5. Log all ICT Helpdesk interactions through the ticketing system.
6. Identify and escalate situations requiring urgent attention.
Bachelor's degree in computer science or a relevant field Proven experience as an IT Helpdesk AdministratorRespond to requests for technical assistance in person, via phone, chat, or email, and in a timely manner.Diagnose and resolve technical hardware and software issues.Perform hardware repairs and install peripheral equipment.Install software on user machines and POS devices.Log all ICT Helpdesk interactions through the ticketing system.Identify and escalate situations requiring urgent attention.