Technical Support Engineer
- ● Research and identify solutions to software and hardware issues
- ● Diagnose and troubleshoot technical issues, including account setup and network configuration
- ● Ask customers targeted questions to quickly understand the root of the problem
- ● Track computer system issues through to resolution, within agreed time limits
- ● Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- ● Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- ● Provide prompt and accurate feedback to customers
- ● Refer to internal database or external resources to provide accurate tech solutions
- ● Ensure all issues are properly logged
- ● Prioritize and manage several open issues at one time
- ● Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- ● Prepare accurate and timely reports
- ● Document technical knowledge in the form of notes and manuals
- ● Maintain jovial relationships wit
- Bachelor's degree in Engineering or Applied Arts. - 3+ years of experience as a Technical Office Engineer in furniture. - Proven work experience as a Furniture Technical Office Engineer.- Proficiency in CAD, SketchUp, Cut List, MaxCut and SolidWorks.- Strong experience in wood. - Ability to provide step-by-step technical help.