- Diagnosing, analyzing, troubleshooting and resolving IT problems instantly.
- Install and configure computer hardware, software, networks and applications.
- Responsible for efficiently operating and administrating our email systems by maintaining reliable and secure email infrastructure, troubleshooting email issues, and providing technical support to our employees.
- Continuously monitor and maintain systems and networks.
- Respond to technical support calls from other staff members and communicate how to resolve issues in person or remotely.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Email service, ERP System and other systems.
- Guide users with simple, step-by-step instructions
- Follow up with team to ensure issue has been resolved.
Bachelor’s degree in computer science, computer engineering.Additional certification in Microsoft, Cisco or similar technologies is a plus.Minimum 1 - 3 years of industry experience in a similar field.Very good communication, problem-solving, analytical, and decision-making skills.Must be a team player and able to work for extended hours.Familiarity with remote desktop applications and help desk software.Knowledge of network security practices and anti-virus programs.Working knowledge of Microsoft office and computer peripherals, like printers and scanners.