Job Title: Corporate Training Manager – Hotel Industry

Job Summary:

The Corporate Training Manager develops and oversees training programs to enhance skill development, compliance, and service standards across hotel properties. Working closely with management, this role identifies training needs, designs impactful programs, and fosters a service culture aligned with brand values to ensure exceptional guest experiences and operational efficiency.

Key Responsibilities:

      1.   Training Program Development:

• Create tailored training for hotel departments (front office, housekeeping, F&B, etc.), onboarding, and continuous learning.       

      2.   Needs Analysis:

• Assess training needs based on performance data, feedback, and trends; collaborate with department heads for tailored solutions.

             3.   Content Creation:

• Develop engaging, up-to-date training materials in various formats to reflect brand standards and best practices.

      4.   Training Delivery:

• Conduct in-person/virtual sessions; coordinate with external vendors for specialized training.

      5.   Performance & Reporting:

• Set KPIs, evaluate training outcomes, and report insights to senior leadership.

      6.   Coaching & Development:

• Provide coaching for managers; mentor department trainers to support on-property training.

      7.   Compliance:

•  Ensure programs meet regulatory and brand standards; maintain records for audit purposes.

      8.   Budget Management:

• Manage training budget and track expenditures for cost-effective solutions.