• Process Optimization:
  • Analyze and improve bakery processes to eliminate inefficiencies and reduce waste.
  • Collaborate with kitchen and decorating teams to ensure smooth, effective implementation of process changes.
  • Use data to inform and refine production strategies, focusing on continuous improvement.
• Quality Control:
  • Establish and maintain stringent quality control standards to ensure consistency across all products.
• Visual Inspection:
  • Appearance: Ensure each order matches the customer’s requested shape, size, and design.
  • Color: Verify that the colors used are accurate and match the requested tones.
  • Decorations: Check that all edible decorations, fondant, and frosting are placed correctly and securely.
  • Text: Review spelling, grammar, and font style for any inscriptions or messages.
  • Stability: Ensure the structural stability of cakes to prevent collapse during transportation.
  • Support: Check that supports or structures are secure and do not interfere with the cake’s aesthetics.
  • Communication: Work with the kitchen and other departments to resolve order discrepancies.
• Documentation:
  • Inspection Reports: Document any defects or quality issues found and create detailed inspection reports.
  • Corrective Actions: Recommend corrective measures to resolve any quality concerns.
  • Quality Records: Maintain comprehensive records of inspections and quality control activities.
  • Order Handover: Develop a structured handover process for logistics, ensuring orders include all necessary specifications and add-ons, such as candles or cards.
• Online eCommerce Fulfillment Processes:
  • Oversee and streamline the end-to-end eCommerce order fulfillment process.
  • Ensure accurate and timely processing of online orders, from receipt to delivery.
  • Coordinate with the production and packaging teams to meet delivery timelines.
  • Manage inventory levels and update the system to reflect current stock availability.
  • Monitor order statuses and resolve any issues or delays in real time.
  • Implement quality checks at every stage of fulfillment to ensure products meet Nino’s Bakery standards.
  • Maintain a seamless connection between the bakery’s Shopify store and fulfillment operations.
• Gathering Feedback & Creating a Review Process:
  • Feedback: Collect insights from the customer satisfaction team to improve the quality control process.
  • Communication: Inform the production team and management of any identified quality concerns.
  • Customer Service: Support the resolution of quality-related complaints or issues.
  • Analysis: Collaborate with departments to analyze feedback and identify trends for product and service improvement.
  • Sharing Insights: Provide feedback to the production team to guide future cake development.
• Order Management & Support:
  • Coordinate with kitchen and logistics teams to fulfill orders seamlessly.
  • Implement systems to enhance customer satisfaction and operational efficiency.
  • Inspection Before Handoff: Conduct final checks on cakes to ensure perfection before logistics takes over.
  • Packaging Verification: Confirm cakes are packaged securely for safe transportation.
  • Documentation: Supply logistics with necessary details, such as delivery instructions and quality control reports.
• Packaging Process, Add-Ons & Presentation:
  • Box Selection: Ensure boxes are the right size and shape to protect the cake.
  • Box Quality: Check boxes for sturdiness and cleanliness.
  • Placement: Secure the cake within the box to prevent movement.
  • Complementary Items: Verify that additional items (candles, utensils, etc.) are packed securely.
  • Overall Appearance: Ensure the final presentation aligns with Nino’s Bakery’s brand image.
• Cake of the Week & Review Process:
  • Criteria: Set clear criteria for selecting the “Cake of the Week,” focusing on design, flavor, and customer feedback.
  • Evaluation: Review all cakes produced to identify top contenders.
  • Presentation: Highlight the chosen cake to showcase its excellence.

Full-time availability to work morning shifts from our office in Agouza, Cairo.Exceptional attention to detail with a focus on quality.Strong attention to detail and excellent communication skills (written & verbal).Ability to actively thoroughly check, inspect products and implement customer concerns and requests.Strong communication skills and ability to work collaboratively with the team.Ability to manage multiple tasks and maintain a high level of accuracy.Excellent problem-solving skills.Strong computer skills, including proficiency in Microsoft Office Suite.Experience working in a fast-paced environment.Ability to manage multiple tasks and prioritize effectively.Empathetic approach to addressing community concerns, resolving conflicts, and handling feedback with a positive attitude.Proactive, self-motivated, and capable of working independently while collaborating effectively with cross-functional teams.A positive and professional demeanor with a focus on building trust and rapport with team members and clients.Genuine passion for cakes and cake customization.Exceptional communication and interpersonal skills, with the ability to establish meaningful connections and create a positive online atmosphere and foster a sense of belonging among community members, Crucial to be a great listener and very clear communicatorOccasionally may be asked to contribute or assist with tasks outside of the direct scope of responsibilities for the jobHave experience working with small companies and be comfortable with the challenges that come along with it