- Assist the Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
University degree.5-10 years’ Experience in the same position.Experience in Retail is a Must.Experience in Managing a team is a Must.Computer proficiency, especially Microsoft Word, PowerPoint, Excel.Excellent communication, interpersonal, organizational and problem solving skills.Analytical mind and familiarity with data analysis principles..Provide superior customer care, team spirit and training.Outstanding communication and interpersonal abilities.Excellent organizing and leadership skills.Commercial awareness.