- Immediate response to customer inquiries.
- Helping customers overcome the problems they face and providing comprehensive and sufficient answers to all their inquiries.
- Communicating with customers through various social media.
- Achieving and ensuring customer satisfaction.
- Receiving, canceling and returning customer orders.
- Providing feedback on the customer service process.
- Maintaining records of communication with customers, their transactions, comments, and complaints.
- Providing customer satisfaction survey reports.
A strong and attractive personality.tact in dealing with customers.The ability to control oneself.Familiarity with all sufficient information related to the products and services provided by the group’s companies.Neutrality and objectivity when dealing and communicating with customers.