Role Purpose

** Manage and Monitor Contractual agreements for all vendors and travel
** Stimulate Steady Process enhancement to present increasing in operational efficiency for entire business partner process
** Identify and implement continuous enhancement to achieve operational target and improve Vodafone SLA
** Measure, Report and Track vendor performance
** Manage vendor relation with in operation department and Act as escalation level
** Perform external bridge among external vendor as well as internal stakeholders
** H&S SPOC
** Manage the HOD governance plan

Key accountabilities and decision ownership

•    Supplier Relationship And Vendor Management  
-    Ensure smooth communication among service owners, procurement, legal and finance 
-    Build rapport with potential vendors for long plan commitments to obtain best service and value for money
-    Handle disagreement between facilities' team and vendors through managing expectation of both parties
-    Manage the services to agreed budgets and service levels and by effective use of agreed measurement mechanisms (KPIs) to measure and improve supplier performance.
-    Presenting Solutions to service improvement without cost increase 
-    Rotate between Vodafone buildings to ensure consistent services standards and quality management within company buildings.
-    Developing new procedures.

•    Contract Management
-    Manage the facilities management contracts; new contracts, renewal, amendments & termination
-    Ensure Contract compliance with all appropriate legal, environmental requirements and safety policies.
-    Global Deal Contract Management;
    Facilities SPOC with global Supply chain to harmonize specifications of facilities services
    Responsible for data validation for Vodafone group to familiarize the other OPCO's with services in Egypt.

•    H&S SPOC
-    Vocal point between the H&S and the Facilities operation 
-    Conducted several visits and assessments with lab analysis to have approved caterers 
-    Follow up with vendors for the site visits and replied their inquires 
-    Working in cooperation with H&S team to guarantee all facilities vendors are aligned with VFE Group H&S practices as follows:
    Support all facilities vendors to finalize & submit their H&S plans
    Ensure adding all H&S docs in all new & renewed contracts 
-       Audits visits;
    Participate in supervising the external audits visits  
    Align with dedicated team member attending all the H&S Audits 
    External Cleaning participate in the supervision audits in the buildings during the external cleaning activities

•    Admin Assistance for HOD & Governance Plan Alignment
-    Handle business trips arrangements, hotel reservations and flight booking.
-    Arrange meetings with direct reports, take minutes, send to involved parties and follow up on action items.
-    Handle expense claims, Travel perdims  & medical claims and follow up on them.
-    Prepare meeting’s agenda
-    Ensure a smooth implementation of the HOD Governance plan
-    Planning, organizing and managing events
-    Handle team building arrangements
-    Arrange for a quarterly communication meeting with the P&FM team
-    Arrange for the visits of the different buildings for the HOD & direct reports.
-    Collect & consolidate the department projects, achievements, etc…  from all areas

Core competencies, knowledge and experience [max 5]:

•    Excellent communication & influencing skills.
•    Excellent analytical & decision making skills.
•    High Interpersonal and organizational skills.
•    Problem solving
 

Must have technical / professional qualifications:

-    Excellent command of written and spoken English & Arabic language skills.
-    Good command of MS office.
-    Excellent reporting & analytical skills
-    Excellent organization, communication, complaint handling, conflict solving, crisis management & negotiation skills
-    Reliable and leading character

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