What you will do

Customers

• Greets and welcomes customers on arrival at the store.
• Answer all customer inquiries and provide guidance on how to shop with IKEA.
• Handles routine customer complaints promptly and courteously.
• Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
• Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
• Makes announcements and pages the person the visitors have asked to see.
• Ensures Customers’ bags are stored safely and security.
• Ensures Shopping tools and catalogues are available for the customers.
• Provides bags / trollies as appropriate.

Operational

• Ensure all system procedures are adhered to as per policy / procedure.
• Provide Customer Senior with constant suggestion improvements.
• Provide customers with catalogues when requested.
• Understands the impact of increasing sales with Shopping Tools.
• Communicates with Duty Manager on complaints that require management assistance.

Skills

Required Skills to be successful

Dealing with customers, Analytical Skills, Effective Communication

Behavioural Competencies:

• Interpersonal Skills
• Business Acumen
• Problem Solving
• Confident

What equips you for the role

• 0- 2 years in a similar role.      
• Working as Customer Service or Receptionist