Customer Service Assistant - Inform Desk

Egypt

What you will do

Customers

  • Greets and welcomes customers on arrival at the store.
  • Answer all customer inquiries and provide guidance on how to shop with IKEA.
  • Handles routine customer complaints promptly and courteously.
  • Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
  • Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers’ bags are stored safely and security.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.

Operational

  • Ensure all system procedures are adhered to as per policy / procedure.
  • Provide Customer Senior with constant suggestion improvements.
  • Provide customers with catalogues when requested.
  • Understands the impact of increasing sales with Shopping Tools.
  • Communicates with Duty Manager on complaints that require management assistance.


Skills

Required Skills to be successful

Dealing with customers, Analytical Skills, Effective Communication

Behavioural Competencies:

  • Interpersonal Skills
  • Business Acumen
  • Problem Solving
  • Confident

What equips you for the role

  • 0- 2 years in a similar role.      
  • Working as Customer Service or Receptionist       


Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt