Customer Service Assistant - Call Center

مصر

What you will do

Customer

  • Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
  • Route calls to relevant Departments and follow-up where necessary.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Enters feedback from all calls onto CRM system for building of knowledgebase.
  • Generate daily Call Center reports

Operational

  • Operates the store paging and music system.
  • Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes
  • Deals with internal operator issues
  • Ensure all system procedures are adhered to as per policy / procedure
  • Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.


Skills

Required Skills to be successful

  • Good Command of English
  • Effective Communication

What equips you for the role

  • 2 years in a similar role.                                          
  • Education to Degree level or equivalent


تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt