Communicate regularly with clients to ensure shipments are received on time.
Update clients on the status of shipments and customs clearance.
Respond to customer inquiries and provide administrative and technical support.
Document Management:
Organize and file shipping and customs clearance documents in an efficient manner.
Ensure all required documents are available for the completion of shipping and clearance procedures.
Track the renewal of necessary documents, such as customs permits and invoices.
Email Correspondence Monitoring:
Continuously monitor and respond to emails related to shipments.
Organize and categorize email messages related to logistics and customs processes.
Coordinate with relevant teams to facilitate shipping procedures.
Follow-Up on Shipments Under Customs Clearance:
Track shipments that are still in the customs clearance process.
Provide clients with updates on the current status of delayed shipments.
Report Preparation:
Prepare regular reports on the status of shipments and outstanding documents.
Generate special reports addressing any issues that may affect shipping or clearance timelines.
Coordination with Other Departments:
Collaborate with the shipping and customs clearance teams to ensure integrated operations.
Coordinate with internal departments, such as warehouse and sales teams, to meet customer requirements.
Education: Bachelor's degree in Business Administration, Logistics, or a related field.Experience: Previous experience in shipping, customs clearance, or customer relationship management.Skills:Strong communication skills (both verbal and written).Ability to manage and organize documents and files efficiently.Familiarity with basic customs procedures and international shipping.Strong follow-up and coordination skills across teams.Proficiency in computer software, especially email systems and office microsoft (e.g., Microsoft Office).