- Recommend changes and enhancements to existing policies and controls to make sure they are current, adequate, functional and utilized in accordance with standards established by the government and the company.
- Overseeing internal operating controls, processes and practices.
- Planning and performing operational and financial audits
- Developing testing methodologies to evaluate the adequacy of controls
- Developing recommendations and reports based on audits and presenting these ideas to senior management
- Provide high quality audit and assurance service, including preparing and reviewing audit plans and work.
- Manages project financials, including budgets,timely billing and collection and variance recognition
- Addresses situation before they come crises and develops solutions to avoid recurrence,
- Providing additional help and guidance to clients on a consultancy basis.
- Participants in the development of ways to meet client needs, contributes to proposal delivery.
- Identifying ways to maximize the relationship with clients and deliver added value.
Strong background and experience with audit methodologies and techniques.Knowledge of current performance metrics. Knowledge of policies and procedures Strong planning and organizational skills Ability to tie and group goals and objectives to the strategic goals.Ability to tie group’s goals to LOB strategic objectives.Understanding the LOB’s missionUnderstanding of how Contact Center’s business impacts on client’s.At least 7 years of experience in Financial services or insurance sector. Professional Accounting Certificate is a must.