Job Objective:

The Sales Call Center is responsible for overseeing operations within the organization, with a special focus on ensuring the quality of service provided by the call center team and achieving sales targets. Her duties include coordinating with the marketing department, distributing data to the team, training on systems, measuring results, and monitoring performance, in addition to participating in the development of training plans, conferences, and product development. This role is strategic in supporting service quality and sales performance within the center, contributing to achieving set goals and enhancing the customer experience, in active collaboration with the marketing department while also engaging in organizing events, hotel bookings, and receptions.

Key Responsibilities:

• Assist in the formulation of targets for individuals and teams
• Handle inbound and outbound calls from potential clients and provide exceptional customer service.
• Assist customers with inquiries, provide information about our services, and address any concerns they may have.
• Maintain accurate records of interactions and update the customer database.
• Collaborate with team members to ensure customer satisfaction and achieve sales targets.
• Anticipate escalation and take over calls when needed.
• Devise ways to optimize procedures and keep staff motivated.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance reports.