The Administrative Staff will handle daily administrative tasks and provide support to both staff and students. This role requires exceptional English communication skills and the ability to assist with sales-related inquiries and processes. The Administrative Staff will act as a key liaison between students, parents, and instructors, ensuring smooth operations and a high level of customer service. In addition, this role will support the branch in promoting course enrollment and handling customer inquiries with a focus on converting leads into registrations.

Key Responsibilities:

Administrative Support:

• Manage front-desk operations, including greeting students and parents, handling inquiries, and providing information about courses and services.
• Maintain student records, registration data, and other administrative documents.
• Assist in organizing schedules for instructors and classes, ensuring smooth daily operations.

Customer Service:

•  Provide exceptional customer service to students and parents, addressing inquiries in person, over the phone, and via email.
• Assist students and parents with the registration process, providing guidance on courses and schedules.
• Handle complaints and issues in a professional and efficient manner, escalating when necessary.

Sales & Enrollment:

• Assist potential students and parents in understanding Digital School by Berlitz’s programs, pricing, and enrollment procedures.
• Convert inquiries into course registrations through effective communication and persuasion.
• Support the marketing and sales teams by following up on leads, conducting calls, and providing information to prospective customers.

Communication:

• Serve as a key point of communication between the branch manager, instructors, and students.
• Manage correspondence and ensure timely responses to all inquiries and requests.
• Ensure that all communications, whether written or verbal, meet Digital School by Berlitz’s high standards for clarity and professionalism.

Data Entry & Reporting:

• Manage and update databases for student registrations, class schedules, and instructor
  availability.
• Assist in generating reports on enrollment, sales performance, and administrative operations.