Team overview:

Customer Success Team is part of the Group Go-To-Market (GTM) Department. The focus of the
team is to ensure that our customers achieve their desired outcomes while using our services and
solutions. We work closely with Product, Portfolio, Markets and Sales to launch a product and ensure
that the sell, build and run process has been made transparent for our internal customers such as
markets and sales with the input from portfolio and product teams. 
 

Role purpose:

As a member of the customer success team, you will be responsible for the coordination and
management of GTM activities directly aligned to customer requirements. This is a key role within
GTM that coordinates activities between our salesforce and subject matter experts, as well as
supporting the Customer Success function with daily activities.
You will also play a key role for supporting the channel activation strategies and deployments with
the OpCos. This will involve supporting launch and in life channel activation activities for products
and services across Connectivity, Security, Cloud and Edge, Applications and Solutions Portfolios to
the full range of customers (SME to Large Enterprise).
Further you will be coordinating and simplifying the event planning activity of Vodafone Group
within GTM from an event calendar point of view for all markets. You will be responsible for the
access management of the different tools we have within GTM.
 

Key accountabilities and decision ownership:

• Act as the customer advocate for GTM and contact for customer success team both
internally and with customers.
• Co-ordinate across the OpCos and other internal and external stakeholders to deliver
customer success activities which maximize the benefits of the eco system available.
• Support the customer success function with general Development and Activation enquiries, working with stakeholders from across the business and efficiently progressing all requests and driving business improvement.
• Support the delivery of channel activation activities focused on our Connectivity, Security, Cloud and Edge, Applications and Solutions Portfolios.
• Delivery One Team approach to deliver best in class GTM activities.
• Work on cross-function projects on a quarterly basis with close collaboration with other GTM teams, Product, Marketing and
partners.
 

Core competencies, knowledge and experience:

• A highly skilled, enthusiastic team player who is at home both working as an individual and as part of a wider team to provide the highest level of service.
• Strong influencing skills with the ability to provide guidance to and influence multiple stakeholders. Strong analytical & documentation skills.
• Proven customer service experience in a similar support role ideally within the IT industry

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