- Client communication & handling
- Medical follow ups with clients
- Scheduling visits
- Operational excellence. Ensure all operations are carried on in an appropriate way
- Becoming an expert on Animals Republic System
- Coordinating between mobile clinics and clients
- Perform quality control and supervise staff
- Improve operational management systems and processes
- Formulate strategic and operational objectives
- Find ways to increase quality of customer service
Proven work experience as Operations Manager or similar roleStrong operational experience in planning and organization skills Passion for animals Excellent communication skills, people skills, people management, strong interpersonal skills and ability to communicate through emotional intelligence with clients Leadership abilityFluent in English & Arabic Tech - Savvy Financial acumen Veterinary experience is a plus