Service Advisor is responsible for providing exceptional customer service by acting as the liaison between customers and the service center workshop. This role involves handling customer inquiries, preparing estimates for repairs, and coordinating repair processes with technicians and workshop manager. The ideal candidate ensures the smooth operation of service activities, manages customer expectations, and ensures a timely and high-quality repair experience.
Bachelor's degree in mechanical engineering or equivalentExperience: Minimum of 2 years in the automotive industry.Strong communication and interpersonal skills.Estimation Ability: Proficient in preparing accurate repair estimates for labor and part.Record Keeping: Experience in maintaining detailed records of customer interactions, repair histories, and service providedTechnical Knowledge