Customer Operations Coordinator

Customer Support & Communication:

Faculty of commerce must be fluent in English 

Serve as the first point of contact for customer inquiries, resolving issues promptly via phone, email, and chat.

 

Order & Service Management:

Coordinate customer orders, ensure accuracy, and collaborate with teams to meet customer expectations.

 

Problem Resolution:

Investigate customer complaints, escalate as needed, and track unresolved issues.

 

Process Improvement:

  • Identify and implement improvements to optimize customer service operations.

 

  • Customer Relationship Management:

            Build strong relationships with customers, monitor feedback, and report key customer metrics.

 

  • Cross-Departmental Collaboration:

            Work with sales, finance, and other teams to ensure seamless customer-related processes.

 

  • Data Management & Reporting:

           Maintain accurate customer records, analyze data, and present reports on performance.

 

  • Project Coordination:

           Assist in managing customer-focused projects, ensuring timely completion and alignment with goals.


Education: Bachelor’s in Business Administration or related field.Experience: 2+ years in customer service or operations roles.Skills: Strong organizational, communication, and multitasking abilities, proficiency in CRM software, and process improvement experience.Key Competencies:Customer-centric mindsetStrong communication skillsAttention to detailAbility to work under pressure
تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com