Customer Support & Communication:
Faculty of commerce must be fluent in English
Serve as the first point of contact for customer inquiries, resolving issues promptly via phone, email, and chat.
Order & Service Management:
Coordinate customer orders, ensure accuracy, and collaborate with teams to meet customer expectations.
Problem Resolution:
Investigate customer complaints, escalate as needed, and track unresolved issues.
Process Improvement:
- Identify and implement improvements to optimize customer service operations.
- Customer Relationship Management:
Build strong relationships with customers, monitor feedback, and report key customer metrics.
- Cross-Departmental Collaboration:
Work with sales, finance, and other teams to ensure seamless customer-related processes.
- Data Management & Reporting:
Maintain accurate customer records, analyze data, and present reports on performance.
Assist in managing customer-focused projects, ensuring timely completion and alignment with goals.
Education: Bachelor’s in Business Administration or related field.Experience: 2+ years in customer service or operations roles.Skills: Strong organizational, communication, and multitasking abilities, proficiency in CRM software, and process improvement experience.Key Competencies:Customer-centric mindsetStrong communication skillsAttention to detailAbility to work under pressure