•  Oversee the end-to-end OTC process, from order entry to invoicing and payment collection.
•  Ensure timely and accurate processing of sales orders in the ERP system.
•  Review and validate billing documents, ensuring alignment with customer contracts and pricing agreements.
•  Ensure accurate tracking and recording of inventory levels in the system.
•  Work closely with Sales, procurement, and warehouse teams to review Sales backlog and prevent stockouts or overstocking.
•  Conduct regular inventory audits to verify physical stock against system records.
•  Prepare inventory reports for management, including stock turnover rates, aging inventory, and slow-moving items.
•  Collaborate with finance to ensure accurate inventory valuation for financial reporting purposes.
•  Investigate and resolve any discrepancies between physical inventory counts and system data.
•  Coordinate with the warehouse and operations teams to ensure smooth stock transfers and accurate Goods Receipt Notes (GRN).
•  Identify and implement improvements in the OTC process to enhance efficiency and reduce errors or delays.
•  Collaborate with IT and operations teams to automate processes where possible.
•  Develop and implement best practices for inventory control, minimizing stock discrepancies, and ensuring seamless stock movements.
•  Work on inventory forecasting models to improve demand planning accuracy