Job Overview:
We are looking for a competent IT Help Desk person to provide fast and useful technical assistance on the organization’s computer systems. You will handle the technical issues and solve them. The ideal candidate will act as the first point of contact for employees seeking technical assistance.
Main Duties:
- Help with troubleshooting hardware and software.
- Install, configure, and maintain computer systems, HW/SW, networks, printers, and scanners.
- Providing technical support by responding to inquiries and resolving technical issues related to hardware, software, network connectivity other IT systems.
- Troubleshooting and problem-solving issues by diagnosing problems reported.
- Escalating complex technical problems to appropriate teams when necessary.
- Offering guidance to others on how to effectively use hardware, software, and IT
- Assist in routine system maintenance tasks such as updates, patches, and backups.
- Repair and replace damaged computer and network components.
Qualifications & Prerequisites: Bachelor’s degree in computer engineering / computer science or a similar field.Proven experience of 1-2 years as an IT Help Desk.Ability to diagnose and resolve basic technical issues.Comprehensive knowledge of computer systems and experience troubleshooting hardware and softwareEagerness to learn new technologies and systems.Patient, friendly demeanor with a great aptitude for listeningExcellent communication, problem solving, and analytical skills.