Company Description

CHIC HOMZ believes in helping everyone find a home they love. As one of the largest online furniture and decoration stores in Egypt, we carefully select innovative styles and products to cater to a wide range of tastes, ensuring that our customers can create the home of their dreams.

Role Description

This is a full-time on-site role for an Account Manager located in Cairo. The Account Manager will be responsible for managing accounts, building strong relationships with Suppliers, identifying their needs and ensuring their satisfaction with our services on a day-to-day basis.

Main Tasks:

• Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays.
• Liaise with suppliers to facilitate order completion and implement necessary adjustments.
• Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt responses.
• Respond quickly and effectively to supplier inquiries to maintain smooth operations.
• Communicate any supplier delays promptly, ensuring follow-up actions are initiated within 7 days of the order date.
• Conduct daily reviews of the ongoing orders sheet, identifying items that require attention, rejected orders and supplier delays.
• Monitor the status of complaints, focusing on timely resolution and ensuring prompt communication with the complaint team.
• Perform daily checks on assigned orders in the vendor app to prevent delays and streamline the processing workflow.
• Compile and submit comprehensive evaluations of vendor performance, assessing complaints, penalties, delivery times and product quality.
• Track and document penalties for delays, coordinating with the operation manager for confirmation before notifying suppliers.
• Work closely with logistics teams to ensure efficient order delivery and address any logistical challenges that arise.
• Follow up on rejected orders, cancelled and reassign orders.
• Generate detailed reports on supplier performance, identifying areas for improvement.
• Collaborate with vendor management teams to identify and onboard new suppliers, ensuring a diverse and competitive product range.

Requirements:

• Bachelor’s degree from reputable university.
• A minimum of 3-5 years of experience in operations or account manager roles in furniture industry.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Detail-oriented, with a proactive approach to problem-solving.
• Strong negotiation skills with a proven track record of achieving cost reductions.
• Excellent analytical and reporting skills, with the ability to interpret data effectively.
• Exceptional organizational and multitasking abilities to thrive in a fast-paced environment.
• Excellent in excel.
• Communication skills.

Work Location: Maadi.

Interested candidate please send your resume to [اضغط هنا لمشاهدة البريد اﻹلكتروني] with subject Account Manager