- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy Full.
- Record & maintain all application data. Ensure accurate & timely.
data entry into the system with zero errors. - Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
- Inform the applicants about the available Value-Added Services and
ensure delivery of Value-Added Service options to applicants/ customers. - Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
Education: Graduate from any field or having any relevant certificateAdditional: Graduate or global equivalentExperience: 0 – 2 years of experience preferably in customer service field.Knowledge & Key Skills:Basic Knowledge of Computer skillsProficiency in MS office & good typing speedAdaptability and presence of mind to handle customer queries and complaints.Knowledge of local languageEnglish is MustAbility to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.