- Ensuring customers are satisfied with our products and services.
Addressing customer questions and concerns. - Make the tracker for all cases and the offline/online orders
- Make the tracker for the Maintenance requests and follow up on the process to handle it
- Responsible for Inbound & Outbound Calls: Managing all calls from/ to customers.
- Managing and resolving customer complaints effectively.
- Identify and Assess Customers' Needs: Understanding and meeting customers' needs to ensure satisfaction.
- Processing orders and transaction
- Collecting and analyzing customer feedback
- Acting as the first point of contact for customers/maintaining open communication channels.
Bachelor’s degree in business administration, or a related field (2-3) years of experience Strong verbal and written communication skills. Proficiency in managing phone interactions and listening to customers. Efficiently handling multiple tasks and managing time well.Adapting to various customer personalities and providing tailored support Previous experience in customer support roles. Problem-Solving & Critical ThinkingSkills must be:Communication skillsProblem-Solving Attention to details Team WorkAbility to develop