- Arranges all aspects of tour packages, including accommodations, transportation, and activities.
- Collaborates with the reservation team to check on the hotels’ rates, and book upon the guests’ confirmation, and the flights team to book flight tickets.
- Researches various destinations to find the most appealing and budget-friendly options for customers.
- Works with guests to create a personalized itinerary that meets their needs and interests.
- Updates guests during the trip regarding any changes in schedules or itineraries.
- Schedules sightseeing trips, adventure tours, and other activities for groups.
- Processes payments and handle all guests inquiries and complaints in a professional manner.
- Keeps abreast of industry news and developments to ensure that the company is offering the latest and greatest products.
- Stays within the allocated budget for each tour while still providing a high level of service.
- Promotes the company’s tours through various marketing channels.
- Ensures that all safety regulations are being followed.
- Handles all administrative tasks related to tour operations.
- Prepares all necessary travel documentation, including contracts, invoices, and vouchers.
- Handles all the online requests received from Google ads or any other platforms through the IT Team.
- Maintains confidentiality of all sensitive information.
- Achieves revenue targets.
- Perform other duties as assigned.
No tourism experience is needed.Strong sales skills and commercial awarenessAbility to interact, communicate and negotiate effectivelySound knowledge of domestic and international travel trendsLanguage Requirements:For the Italian & Spanish advisors: Very good command of Italian or Spanish.Good command of English.For the English advisors:Very good command of English.