Objective of The Position
Serving as the primary point of contact for clients, guiding them through the final stages of their real estate experience. This includes facilitating a seamless transition from contract signing to key delivery, as well as providing ongoing support for community living within the compound. The main focus will be on ensuring a smooth and positive experience throughout this process.
Responsibilities & Duties
- Serve as the primary point of contact for clients following the finalization of their contracts.
- Guide customers through the entire process leading up to key delivery, addressing any questions or concerns.
- Coordinate with internal teams (e.g., sales, property management, and maintenance) to ensure timely fulfillment of services and commitments.
- Maintain regular communication with clients to provide updates on their property status and next steps.
- Handle any issues or challenges that arise during the customer journey, ensuring prompt resolution and maintaining client satisfaction.
- Collect and document client feedback to help improve processes and enhance the customer experience.
- Assist clients with post-sale inquiries, including maintenance requests, and community guidelines.
- Providing ongoing support and information for community living within the compound.
- Addressing Residents inquiries and concerns promptly and professionally.
- Develop and maintain a knowledge base of company services, policies, and procedures to provide accurate information to clients.
- Participate in training sessions to stay updated on industry trends and best practices in customer service.
Bachelor of Business Administration, communication or any relevant field2 - 4 years of experience preferably in real estate customer services Good knowledge of MS Office, good command of Arabic & English languagesInterpersonal Skills.Exceptional communication skills Strong problem-solving abilities and a customer-centric mindset