- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop and maintain strong relationships with customers in order to gain repeat business
- Help facilitate planning and execute the daily operations and sales of the rental center
- Analyses statistics and compile accurate reports
- Leverage Sales Managers in identifying and building relationships with prospective and current customers
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Assess and coordinate proper rental equipment for customers
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Engineering - Construction/Civil/ Architecture Installation/Maintenance/Repair Engineering - Mechanical/Electrical
- Skills And Tools:
Engineering, Heavy Equipment, Maintenance, Mechanical Engineering, equipment
Proven working experience as a Customer Service Manager, Retail Manager or Assistant ManagerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Business Administration or related fieldHeavy equipment ( soilmec - wolfkrane - crane - tower light - generators - fuwa ... )Hard workerList of customers