Purpose of the job

Manage the B2B Customer Value Management to enhance the customers engagement with an unmatched experience to guarantee better revenue monetization and higher penetration.

Duties and responsibilities

• Manage the CVM team with the focus of data and recharging acceleration
• Develop base management strategy and implementation of activities across all segments for customer revenue enhancement, base retention, churn control and unmatched experience
• Introduce and design new CVM models to fulfil the main KPIs
• Analyze and monitor the customers behavior and trends on daily basis
• Plan all CVM campaigns and projects to achieve related KPIs efficiently
• Manage all stakeholders that will be part of the execution to ensure that all campaigns developed by CVM are reliably executed in systems and other customer channels
• Own the base segmentation to guarantee high customer engagement with a profitable margin
• Measure the campaigns pick up and propose moves in a response to the initiatives results/impact

Job specification

Education

Bachelors degree from a recognized university in Business Marketing, Business administration, Economics Experience

Experience

7-10 years experience (Minimum of 4 years of CVM experience (preferably in Telecommunication industry)

Skills and abilities

• Ver high analytical skills
• Fluent in English
• Advanced Microsoft skills
• Minimum awareness of AI capabilities
• Power BI is a plus
• Flexibility & ability to work in a team
• Strong Communication Skills