Job description:

• The AM is responsible for all client communications, quotation requests, deliveries of translations, translation issue resolutions and revenue control.
• Creates and sends Work Orders and Invoices. The AM is also responsible for payment collections.
• Makes sure that all client issues are dealt with in an efficient manner, informing the Project Manager or Sales Director of any problems that may arise.
• In charge of establishing service contracts or renewing contracts with new and recurrent clients. In addition, the AM is responsible for maintaining and expanding relationships with existing clients, which is measured in total revenue and/or number of projects.
• The AM needs to make sure to clearly communicate between the client and the production team to provide strong team representation and set proper client expectations.
• All leads and opportunities need to be properly filled out in SUGAR and followed up accordingly.
• The AM needs to work closely with the Project Manager to maintain a continuous knowledge of the translation/project status to identify potential issues.
• The AM needs to fully understand the company´s capabilities and services and needs to effectively communicate these accordingly to the client.

Job requirement:

-        Proven work experience as an Account manager or similar role.

-        Exceptional & Professional communication skills in both EN & AR (written & verbal).

-        Strong organization and prioritization skills

-        Strong negotiation skills.

-        Excellent client relationship/customer service skills.

-        Strategists, creatives, and have an excellent grasp of business.

-        Good analytical, and financial skills.