- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Handle and resolve customer complaints with empathy and efficiency.
- Process orders, returns, and exchanges while ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to address customer needs and improve service delivery.
- Identify opportunities for upselling and cross-selling relevant products or services.
- Stay updated on product knowledge and industry trends to provide informed support.
Work experience as a Customer Service or similar roleExperience in sales or customer service positions is a plusFamiliarity with interactive learning activitiesExcellent communication and presentation skillsBSc degree,Female only Age 25-35