Account Manager - Horeca Smart

Are you a highly skilled professional with a passion for managing key client relationships and driving business growth? Horeca Smart, a leading provider of top-quality dry food products to the HoReCa (Hotel, Restaurant, and Café) sector in Egypt, is seeking a results-driven Account Manager. If you're adept at managing multiple clients within one account, increasing purchases, and ensuring client retention, this is the perfect opportunity to take your career to the next level.

About Horeca Smart

Horeca Smart specializes in providing seamless access to high-quality to non-weighted restaurants and cafes, helping businesses in the food and beverage industry operate efficiently. We are expanding our team to ensure we continue to deliver top-tier service and build long-lasting relationships with our clients.

Your Role

As an Account Manager, you will be responsible for managing multiple clients under one account, ensuring each client’s unique needs are met while growing their business with Horeca Smart. You will focus on retention, increasing purchase volumes, and expanding your client portfolio. Your responsibilities include:

• Handle multiple clients within one account, building and maintaining strong relationships to ensure their satisfaction and loyalty.
• Identify opportunities to increase client purchases by understanding their business needs and offering tailored product solutions.
• Proactively manage client retention by addressing issues, offering value-added services, and ensuring consistent engagement.
• Develop and execute strategies to grow your client portfolio by acquiring new clients and expanding existing relationships.
• Regularly analyze client data and provide insights that will drive decision-making and optimize client experience.
• Work closely with the internal sales, supply chain, and customer service teams to ensure smooth operations and high levels of client satisfaction.
• Negotiate terms and conditions to ensure mutually beneficial agreements for both Horeca Smart and the client.

What We’re Looking ForWe’re looking for a highly professional, skilled Account Manager who can take full ownership of their client accounts and drive growth. The ideal candidate will have:1-2 years of experience in account management, preferably within the FMCG or HoReCa sectors.Demonstrated success in increasing client purchases and retention through tailored solutions and strategic engagement.Strong sales acumen with a proven track record of growing client portfolios and achieving sales targets.Excellent verbal and written communication skills in both English and Arabic, with the ability to build trust and rapport.Ability to analyze client data, identify trends, and create actionable insights to improve client engagement and sales performance.A proactive, solution-oriented approach to resolving client issues and maximizing opportunities.Strong ability to work cross-functionally and maintain seamless communication with internal teams to meet client expectations.Experience with Odoo for managing sales operations and client data is preferred.Why Join Horeca Smart?At Horeca Smart, we offer a dynamic and supportive work environment where you’ll have the opportunity to manage key clients and drive significant business impact. We provide:Opportunities for career advancement in a fast-growing company.A team-oriented environment where your ideas and contributions are valued.Attractive salary and performance-based incentives.Social insurance.The chance to make a real difference by shaping client success in the food and beverage industry.